Fraud & Identity Protection
Security Center
Your resource for security and fraud information. Learn more about how to protect your identity and finances.
Fraud Alert
Our members are reporting an increase in fraudulent text messages. If you receive a text or call from Amplify asking for secure account information or your online banking login information, please do not reply or respond. Keep reading to learn how to identify a suspicious activity text scam.
How to Identify a Suspicious Text
If you get a text message from your bank attempting to verify a suspicious transaction, the last thing on your mind might be a phishing attempt. But be careful: modern scammers are increasingly using your desire to keep your account safe against you. Below are three signs that your text message may be fake. For complete information on how and when Amplify will contact you, read this article in our online Help Center.
How To Handle Data Breaches
In 2023, the nonprofit Identity Theft Resources Center counted a total of 3,205 data compromises — that’s more than eight breaches a day. If you think your information may have been exposed in a cyber attack, here are steps to take to protect yourself.
Short Codes at Amplify
As of July 2023, Amplify now leases short codes from wireless carriers to increase our members’ confidence in our communication. Click on the link below to view the full list of short codes.
Fraud Trends for 2024
It may be a new year, but scammers are up to their old tricks. Here are some of the scams the Amplify Fraud team will be tracking again in 2024. Click on the links below to learn more about each scam type and learn how to protect your identity – and your money.
Mail Theft
Whether it’s “porch pirates” or someone lifting checks from your mailbox, package and mail theft is on the rise. Check out this advice from the USPS on preventing mail fraud.
Crypto Scams
With cryptocurrencies on the rise, it has become more commonplace to put money in currencies like bitcoin or Ether. Be sure you are well-informed about the risks before you invest.
Romance Scams
Did you know that romance scams can also start on social media? According to the FTC, 40% of romance scam victims cited unexpected social media messages as the start of the communication.
Missed Delivery Scams
Scammers posing as legitimate shipping services send out emails or texts claiming that a package delivery was attempted but failed, due to your absence or another reason.
Additional Information
From our contact center to our self-service member portal, our team is here to answer your security questions and help verify your account information.
General Questions
If you are worried that your account information may be compromised, or have questions about your account, call member support immediately.
Fraud & Disputes
Visit Ask Amplify to learn how to file a fraud claim or dispute a transaction from an Amplify checking account, savings account, or credit card.
Security Codes
Need to verify a text message from Amplify? Here’s our list of active SMS short codes and what notifications they support.