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Additional Ways to Contact Us

  • Consumer: For questions or to report a lost or stolen debit or credit card (available 24/7)
  • Mailing Address

    PO Box 85300

    Austin, TX 78708-5300

  • Business: For questions or to report a lost or stolen debit or credit card (available 24/7)
  • Fax Numbers
    • Member Service Requests: 512-491-1018
    • Verification of Deposits & Levies: 512-904-2531
    • Dealership info: 512-491-1098
    • Mortgage Payoff or Verify Mortgage Request: 512-491-3706
  • Bank By Phone
  • Media Inquiries

    Please contact our Marketing Communications Manager, Matthew Monagle.

Reach out with any questions!

Please do not include any sensitive information such as account number or social security number.