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EMAIL ALERTS, NOTICES & eSTATEMENTS


Amplify offers a convenient way to stay informed about your account activities, as well as receive paperless account statements. Simply sign up for Email Alerts and eStatements from within Online Banking and you're ready to go!


What are Email Alerts?

Email Alerts are account specific notifications that are emailed when the account criteria you choose are met. Email Alerts can be based on account balance, loan balance, loan payment due date, checks cleared, certificate maturity date, direct deposits, and insufficient funds. The Email Alerts system checks your account once an hour to see if the criterion has been met. If an Alert condition is met, an email notifying you of the event is sent. Email Alerts can be set to notify several times a day, once day, weekly, or monthly. Each Alert is fully customized by the member.

Email Alerts can be sent to your Internet mailbox or mobile device. Enabling an insufficient fund Alert to a mobile device would be beneficial since most of us have access to the mobile device more frequently than our Internet mailbox.

Members must have access to Online Banking to use Email Alerts and eStatements. These services, in addition to Online Banking, are FREE, but can only be accessed after logging on to Online Banking.

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What are Notices?

Notices are an electronic version of account notifications stored on a secure server at the Credit Union. You are automatically signed up for e-Notices when you enroll in eStatements. Once the e-Notice Alert is enabled you will receive account notifications such as:

    • Maturity of IRA Certificate
    • Privilege Pay Qualification
    • Insufficient Funds
    • Overdraft/Privilege Pay Fees
    • Returned ACH
    • Holds Placed on Checks

by email.  When you receive an email alerting you that you have a notice waiting in Online Banking just log into Online Banking, choose the email Alerts menu option and check your messages.  This ensures you receive account notifications quickly and securely, and also minimizes paper usage. 
Should you decide you’d rather receive these notices via mail, just contact us at 512.836.5901 and ask how to change your delivery method for these notices.

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What are eStatements?

eStatements are an electronic version of the periodic statement stored on a secure server at the Credit Union. Once the eStatements Alert is enabled you will no longer receive a paper statement in the mail. An email message notifying you of eStatement availability will be sent only once at the beginning of the month. eStatements can only be viewed with Adobe Acrobat Reader. If you wish to upgrade to the latest version and have previous versions of Adobe Acrobat Reader it is usually necessary to un-install the previous versions first, then install the latest version of Adobe Acrobat Reader. Visit the Adobe website for a free download of the latest version. Historical eStatements can always be retrieved within Online Banking by clicking on the eStatement Details button.

Members must have access to Online Banking to receive eStatements. These services, in addition to Online Banking, are FREE, but can only be accessed after logging on to Online Banking.


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What are Information Alerts?

Information Alerts are email messages containing specific information about Credit Union products, services, or events. These are sent out on a periodic basis.

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Is this service secure?

Once you've begun your Online Banking session, transfer of all data — from the time you enter your password until you log off — is performed using Secure Socket Layer (SSL) file transfer protocol and the information is encrypted with 128-bit digital certification. Please note that the Email Alerts are sent as regular email and are NOT encrypted. This does not pose a security risk as NO sensitive information is sent in the Email Alerts.

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I did not receive an activation code. What should I do?

Don't Panic! There are several things you can verify:

  1. Make sure the email address is correct. If the email address is invalid and you are activating the primary email address you will need to click the Activate Later button, then click the Alert Addresses button. Update the primary email address and click the Submit button. An activation code will be sent.
  2. Make sure you aren't blocking email from cumail@goAmplify.com with 'spam blocker' software.
  3. If the email address is correct you will need to resend the activation code. But first, is the email address the Primary or Alternate email address? Read on:
  4. If this is the primary email address you will need to click the Send Again button. An activation code will be sent to the primary email address.
  5. If this is an alternate email address you will need to click the Alert Addresses button. Click the gray bell icon to the left of the alternate email address, and then click the Send Again button. An activation code will be sent to the alternate email address.
  6. If you are still having problems receiving an activation code your mailbox may be full or your ISP may be experiencing problems receiving mail. You can test this yourself by sending an email message to this email address. If the test fails check the following:
    a. Check to make sure your mailbox storage has not exceeded its limit.
    b. Contact your ISP and see if they are experiencing problems receiving email messages.
  7. If you still experience problems getting an activation code then email Amplify or call us at 512.836.5901 or 800.237.5087.

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I received the activation message, but there is no activation code. What now?

If you receive the activation message, but the message is truncated (missing information like the activation code) then email Amplify or call us at 512.836.5901 or 800.237.5087. Let the representative know that the activation message is missing the activation code. We will activate the email address for you.

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I am subscribed, but I don't receive any Notices, Alerts or eStatement messages. What is wrong?

There are several reasons why this could happen:

  1. Make sure the Alert or Notice was created. Look at the Alert list screen to see if the Alert exists.
  2. Make sure the Alert or Notice is enabled on the Alert list screen. If the bell icon to the left of the Alert is gray, then it is disabled and no Alerts will be sent. You will need to click the gray bell icon to enable the Alert. A yellow bell icon to the left of the Alert description identifies the Alert is enabled.
  3. Check the Alert criteria, by clicking on the Alert description, to ensure it is configured so a notification will be sent. (e.g. If you have an Alert set to notify you when the account balance goes above $1000, yet your balance never exceeds $500 an Alert will never be sent.)
  4. Make sure you aren't blocking the email with 'spam blocker' software. If you use a 'spam blocker', configure it to accept email from cumail@goAmplify.com.

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I got the eStatement message, but I cannot view my eStatement. What should I do?

There are a few reasons why this could happen:

  1. eStatements can only be viewed with Adobe Acrobat Reader. If you wish to upgrade to the latest version and have previous versions of Adobe Acrobat Reader it is necessary to un-install the previous versions first, then install the latest version of Adobe Acrobat Reader. Visit the Adobe website for a free download of the latest version.
  2. The eStatement Alert is sent as an html message. Most email editors receive html messages by default, however it may be necessary to set your email editor to accept html messages. Check your email options or preferences for these settings.
  3. We use "per session" cookies to display the eStatement. It may be necessary to modify your privacy settings for this to work correctly. To assure that all content will display properly we recommend you add the domain cunotify.goAmplify.com as a managed site trusting all content that we send. This is configured in the privacy settings of the Internet browser.
  4. You may also view your historical eStatements, assuming you have enabled eStatements, by logging on to Online Banking. Click the eStatements button, click the eStatement Details button, click the View eStatement button, and then select the date of the statement you wish to view.

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I am signed up for eStatements, but I do not have any eStatements to view. Where are they?

An email message containing a notice to view your eStatement will be sent only once, at the beginning of every month. Historical eStatements can only be viewed dating back to the month that you enabled the eStatement Alert and are available for a rolling twelve months. However, you still have access to historical transaction data in Online Banking by choosing the Acct. History option.

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How long are the eStatements stored on Online Banking?

Historical eStatements can only be viewed dating back to the month that you enabled the eStatement Alert and are available for a rolling twelve months.

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How do I print my eStatement?

The eStatement is displayed using the Adobe Acrobat software within the browser window. To print the eStatement you will need to select the print icon (small picture of a printer) in the Adobe Acrobat window.

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How do I save my eStatement?

The eStatement is displayed using the Adobe Acrobat software within the browser window. To save the eStatement you will need to select the save icon (small picture of a diskette) in the Adobe Acrobat window.

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How do I exit the eStatement when I'm finished with it?

When you access your eStatement it launches a new browser window. When you close the browser window, the session that was open to the eStatement server is terminated immediately.

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How can I get more help for this service?

There is a Help file that will answer just about any question you have about creating Email Alerts. The Help button is located on the Alert List screen.

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