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Billpayer

  • What is BillPay?

  • Which types of bills can I pay using BillPay?

  • What does it cost to use Online Banking Bill Pay?

  • Is Online Banking Bill Pay secure and safe to use?

  • Do I have to have a checking account to use Online Banking Bill Pay?

  • Am I protected against loss of funds due to errors with electronic transactions?

  • What is the maximum payment amount I can make using BillPay?

  • When will the authorized payment be debited from my accounts?

  • How do I obtain Bill Pay transaction history?

  • I get this error when trying to make a payment: "We're sorry but we encountered an error while processing your request. Please log in again." What should I do?

  • Where do I find information on how to load a payee, schedule a payment or delete a payee?

  • How do I add an additional funding account?

  • How do I set up a Recurring Payment?

  • Enrollment and Login

  • How do I enroll in online and mobile banking?

  • What do I do if I forgot my online banking username (Login ID) or password?

  • What do I do if I forgot my Personal Identification Number (PIN)?

  • Mobile App

  • Which mobile devices and operating systems are supported?  

  • How do I download the mobile app?

  • I tried to set up Touch ID or Face ID Authentication, but I don’t see it in my Security Preferences. What’s wrong?  

  • I just replaced my mobile or tablet device; do I need to set up Touch ID all over again?

  • Is the mobile app secure?

  • Mobile Check Deposit

  • Account Alerts

  • What are Account Alerts? 

  • How do I add a new email address and/ or mobile number to receive Alerts?

  • Can Account Alerts be sent to multiple email addresses and/ or mobile numbers? 

  • I am not receiving an activation code when enrolling in Alerts for the first time. What should I do? 

  • I received an activation message, but there is no activation code. What should I do?

  • Browser Requirements

  • Which browsers do you support?

  • Paperless Statements

  • What are Paperless Statements and Notices?

  • How Do I Enroll in Paperless Statements and Notices?

  • How long are Paperless Statements stored in Online Banking?  

  • Are Paperless Statements and Notices Secure?  

  • I am enrolled in Paperless Statements, but I do not have any Statements to view. Where are they?