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DATA BREACH FAQs


With debit and credit card use and online transactions increasing, merchant-related data breaches are on the rise. Please read some of the most common FAQs regarding these data breaches below, along with tips to help reduce your risk of being affected or how to protect yourself if you are affected.

Q.  What is a Merchant?
A.  A merchant refers to any company that sells products or services to the general public. Merchants can be brick-and-mortar establishments or simply online stores. Merchants that accept debit and credit card payments are at-risk for these types of breaches.

Q.  How do these card breaches keep happening?
A.  Merchants that accept debit and credit cards as payment have multiple processors that handle the merchant’s daily debit and credit card transactions. When breaches like this occur, it means that an unauthorized individual gained access to consumer card numbers either through the merchant’s files or one of the card processors. This can be accomplished a number of ways including hacking, malware attacks, security breaches, or even by dishonest employees working for the merchant. Breaches happen to both online and brick-and-mortar retailers alike.

Q.  If I get a replacement (new) debit card, will the PIN be the same?
A.  Not necessarily. If your replacement debit card arrives in the mail, your new PIN will arrive separately in a security envelope. You can re-PIN the card at any Amplify branch.

If you picked up your replacement card at a branch, you would have chosen your PIN after the card was printed, before you left the branch.

Q.  What kind of personal information is at-risk when these breaches occur?
A.  The information encoded in your card that would have been exposed should only pertain to your card’s information. Some personal information such as driver’s license number, or SSN are not encoded on the card, however your name, card number, card expiration, and address are encoded and could be compromised.

Q.  Am I liable for any fraudulent charges that happen due to a compromise?
A.  No, as long as the card was in your possession at the time of the fraudulent charges and they were reported to Amplify within 60 days of occurrence. Additionally, you are covered by MasterCard®'s Zero Liability Protection1.

Q.  How does Amplify protect me from debit card fraud?
A.  Amplify issues MasterCard® debit cards that offer Zero Liability Protection1 on all fraudulent charges. We work with MasterCard to investigate all fraudulent claims so that you don’t have to worry about being held liable for unauthorized charges to your debit card.

Breaches that happen to a merchant or their processors are beyond the control or influence of any financial institution, including Amplify.

Q.  Is there anything I can do to stop debit card fraud from happening to me?
A.  Unless you want to stop using debit or credit cards entirely, there is no surefire way to completely eliminate the possibility of debit or credit card fraud. That is why Amplify partners with MasterCard® to bring you Zero Liability Protection.

Q.  What should I do if I see fraud on my account?
A.  Immediately report the charges to an Amplify representative by visiting your nearest branch or calling our Contact Center at 512-836-5901 and pressing option 3.


1. If the card is lost or stolen, the MasterCard Zero liability program protects against unauthorized purchases. See www.mastercard.com/zeroliability for full terms and conditions.

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