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BILLPAYER FAQs

We have answers

Getting Started


What do I need to get started paying my bills with Online Banking Bill Pay?

You will need your AMPLIFY member number, an active account, Internet access, and your Online Banking Login ID.

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What does it cost to use Online Banking Bill Pay?

Bill Pay is free.

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Is Online Banking Bill Pay secure and safe to use?

Our service is highly secure, designed to fully safeguard the privacy and security of your financial information. Unlike normal Internet communication, all information sent to and from our processing center is encrypted and sent through a secure communications channel. Messages cannot be redirected, read, or tampered with. We also take advantage of the maximum level of security supported by your browser, including 128-bit RC4 encryption.

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What kinds of bills can I pay using Online Banking Bill Pay?

Payments can only be made to domestic payees. Bill Pay cannot be used to make payments to Federal, State, or local government agencies.

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Is there a maximum payment amount?

Payments are limited to $10,000.00 for Single Payments and $20,000.00 as a Daily transaction limit.

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Do I have to have a checking account to use Online Banking Bill Pay?

No. Payments can be debited from your savings or checking account. Payments cannot be made, however, from your Money Market or any loan account.

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Am I protected against loss of funds due to errors with electronic transactions?

Your rights and responsibilities under law are outlined in the Federal Reserve Board's Regulation E disclosure that governs a variety of electronic transactions. In general, you are protected from loss providing you are responsible in reading your account statements and reporting problems or errors promptly. You were provided with a Regulation E disclosure when you opened your account with us. (https://www.goamplify.com/disclosures/files/ElectronicFunds.pdf)

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When will the authorized payment be debited from my accounts?

If the payee is paid with either a paper check or an electronic payment, the amount of the payment will be deducted from your Amplify account within 1-2 business days of the "Send On" date.

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Where do I find information on how to load a payee, schedule a payment or delete a payee?

You can find all this information in the Bill Pay system under Help.

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How do I add an additional funding account?

1. Return to Online Banking
2. Select Preferences-Billpayer Setup from the menu
3. Select the account(s) you wish to add as a funding account
4. Click on Continue

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How do I set up a Recurring Payment?

1. From BillPayer Home (or make a payment to any payee), click on the payee's name for whom you would like to set up a recurring payment
2. Select Pay Automatically from options
3. On the Set Payment Options page, select the funding account, add a memo if you'd like, and click on the Pay automatically at regular intervals option.
4. Enter the Amount, Frequency, Start Date, and End Date
5. Click Save Changes

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Error Fix: "We're sorry but we encountered an error while processing your request. Please login again"

1. The following browsers and operating systems are supported:

Operating System Microsoft Internet Explorer® Firefox® Safari® ChromeTM
Windows 7 9.x 17 5.1.x 24
Windows 8 10.x 17 5.1.x 24
Mac N/A 15 5.1.x/6.x 22


Note: Cookies and JavaScript must be enabled.

Other browsers and operating systems may be used; however, they are not supported and some features may not function properly. A new version of a browser or operating system will be supported shortly after the release date.

NOTE: The presentation Bill Pay URL that users need to accept cookies from is: https://q2.billdomain.com

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