Published December 3, 2015 | Updated December 8, 2015
It is the rare business that’s reputation is
such that all of their work comes via word
of mouth and repeat customers, but it’s
true of EZ Flow Plumbing of Pflugerville.
Bill Ward, one of the three master plumbers on his staff of four, started the business
in 2009 after starting the trade in the U.S.
Navy and spending 20 years working for
larger plumbing outfits.
“I didn’t like their structure,” he said of his
former employers. “They were too revenue
oriented. Larger plumbing companies have
a flat-rate book, which means customers
have to pay more.” So, instead, Bill set out
to take a customer-first approach; to be
what he calls “plumbers with a heart.” The
reward has been an excellent Yelp rating
and a very busy fleet of three trucks.
About 80 percent of EZ Flow’s business is
residential and the rest commercial. They
are on call for four apartment complexes
and pride themselves on being a small company
with the equipment and capabilities of
a much larger concern. They have a truck-towed
hydro-jetter as well as a line locator,
two devices usually not found in the arsenal
of a mom-and-pop plumbing operation.
With its 3,000 psi of pressure, the hydro-
jetter allows EZ Flow to take on big
jobs as well as to job out that service to
other plumbers who do not have that capability. In addition to responding to the
common mainline backups and yard leaks,
EZ Flow offers general plumbing services,
drain cleaning and video camera service.
Securing more and more of the big jobs
has Bill and his wife Maria considering
expansion. “We’re looking to buy two or
three acres where we’ll have a plumbing
shop, storage and four or five garages for
the trucks,” said Bill. He also hopes to add
two more trucks and two more plumbers
to keep up with growing demand.
As he has in the past, Bill and Maria will
turn to Amplify Credit Union when it
comes time to put his expansion plans into
action. It was Amplify who helped him finance
the purchase of the hydro-jetter, as
well as his trucks.
"Most banks don't know what a hydro-jetter is and wouldn't give us the money for it, but Amplify took the time to research its uses and approved the loan," said Maria.
“When I go into the La Frontera branch of
Amplify, they treat me like a king,” added
Bill. “They always go above and beyond to
EZ Flow Plumbing