Member Protection Center
Amplify's Online Banking allows you to manage your finances anytime, anywhere.
You can change the order in which your accounts are displayed, name them for
easier tracking - whatever makes Online Banking work for you. View a demo on how
to use Online Banking, sign up for free BillPayer, and get started using this convenient tool today!
Sign up for Online Banking today:
- Stop by any Amplify location
- Call 800-237-5087 or 512-836-5901 to register by phone
Download the app for Mobile Banking:
View all the benefits of Amplify Online Banking:
Bank anywhere, anytime from your smart phone with our powerful and secure app. Download the free app now to use our fast and robust mobile banking app on your smartphone. Amplify Mobile works seamlessly with our online banking system and features the same exceptional level of security! Available for iPhone and Android.
Check Account Balances
Check balances for your Amplify checking and savings accounts.
View transactions, including:
- ATM withdrawals
- Debit card purchases
- Direct deposits
- Bill payments
Pay Bills Online with Amplify BillPayer
Transfer money safely and quickly between your Amplify accounts or to other Amplify members.
Set Up eAlerts
Never miss another bill with BillPayer! It's free for all Amplify members.
Bills can be paid from multiple accounts, and you can set up payments on a weekly, bi-weekly, semi-monthly or monthly basis. Save time, save money, and skip the late fees!
Please note: Government agencies do not accept payments via online bill payment services.
REGISTERING FOR BILLPAYER:
Before you use BillPayer, you must enroll for the service in Online Banking. To enroll:
- Log in to Online Banking
- Choose the Pay Bills option from the transactions menu
- From the BillPayer enrollment screen, select your main account
- Read the BillPayer disclosure, then click "I agree and wish to enroll."
- Click the "Enroll" button.
Online help is available within BillPayer to guide you through setting up payees and paying bills.
OTHER BILLPAYER RESOURCES:
View Statements Online
eAlerts help keep you up to date with account activity at all times,
customizable notifications include:
- Loan payment due
- Balance has fallen below a certain amount
- Direct deposits have cleared
- Payments have cleared
eAlerts can help keep you safe from fraud and unauthorized use.
You can view a history of transactions on your account using Online Banking. When signing up for Online Statements, have them available for up to one year for easy accessibility.
eStatement history will only be available from the date you signed up for eStatements.
With alerts and customizable account views, it's easy to track your spending. You can set up alerts for purchases made at certain stores, when your account balance hits a certain level, or when an expenditure over a certain amount is made. Customizable account views provide a holistic look at all your Amplify accounts.
Online Banking Resources:
View instructions on First-time login, watch a demo of online banking in action, and check out the online banking user guide and faq page here!
First-time Login Instructions
Online Banking Demo
Online Banking User Guide
Online Banking FAQ
- Get your temporary password by calling 800-237-5087 or 512-836-5901 or visiting any Amplify branch.
- Visit goamplify.com and log into Online Banking with your member number (also called Login ID) and temporary password.
- When you log in, you'll be given options for delivery of your secure access code. You can choose to have it sent to you by email, by text message or via a telephone call.
- Once you've chosen the delivery method, hit "Continue." If our Online Banking system is unable to reach you, you'll temporarily be unable to access Online Banking. For assistance, call 512-836-5901.
- On the next screen that appears, enter your secure access code once you've received it via the method you selected.
- The next screen will ask if you'd like to register your computer and activate the browser for future use. You may want to select this option if you're using a private computer on which you will regularly do online banking. If you're using a shared computer, or public computer - such as a computer at a library - you should choose the "one-time access" option.
- The next screen will display disclosure which you must accept prior to using Online Banking. Choose "I Accept" if you agree, or "I Decline" if you disagree.
- Now a screen will appear which is pre-populated with the contact information we have on file for you. Please review this information and hit "Submit." You can change any of this information later by going to the "Preferences" tab in Online Banking and choosing "Update Contact Info."
- For security, you'll be prompted to choose a new password.
- Your new password must be at least 7 characters and no more than 18 characters, and cannot be the same as your last two Online Banking passwords.
Click on any of the links below for more information.
eAlerts, Notices & eStatements:
Amplify offers a convenient way to stay informed about your account activities, as well as receive paperless account statements. Simply sign up for
eAlerts and eStatements from within Online Banking and you're ready to go!
What are eAlerts?
What are Notices?
eAlerts are account specific notifications that are emailed when the account
criteria you choose are met. The alerts can be based on account balance, loan
balance, loan payment due date, checks cleared, certificate maturity date,
direct deposits, and insufficient funds. The eAlerts system checks your account
once an hour to see if the criterion has been met. If an alert condition is met,
an email notifying you of the event is sent. eAlerts can be set to notify
several times a day, once day, weekly, or monthly. Each alert is fully
customized by the member.
Alerts can be sent to your email or mobile device. Enabling an insufficient fund
alert to a mobile device would be beneficial since most of us have access to the
mobile device more frequently than our email.
Members must have access to Online Banking to use eAlerts and eStatements. These
services, in addition to Online Banking, are FREE, but can only be accessed
after logging on to Online Banking.
What are eStatements?
Notices are an electronic version of account notifications stored on a secure server at the Credit Union. You are automatically signed up for e-Notices when you enroll in e-Statements. Once the e-Notice Alert is enabled you will receive account notifications such as:
- Maturity of IRA Certificate
- Privilege Pay Qualification
- Insufficient Funds
- Overdraft/Privilege Pay Fees
- Returned ACH
- Holds Placed on Checks
When you receive an email alerting you that you have a notice waiting in Online
Banking just log into Online Banking, choose the email Alerts
menu option and check your messages. This ensures you receive account notifications quickly and securely, and also minimizes paper usage.
Should you decide you’d rather receive these notices via mail, just contact us at 512-836-5901 and ask how to change your delivery method for these notices.
What are Information Alerts?
eStatements are an electronic version of the periodic statement stored on a
secure server at the Credit Union. Once the eStatement Alert is enabled you will
no longer receive a paper statement in the mail. An email message notifying you
of eStatement availability will be sent only once at the beginning of the month.
eStatements can only be viewed with Adobe Acrobat Reader. If you wish to upgrade
to the latest version and have previous versions of Adobe Acrobat Reader it is
usually necessary to un-install the previous versions first, then install the
latest version of Adobe Acrobat Reader. Visit the Adobe website for a
of the latest version. Historical e-Statements can always
be retrieved within Online Banking by clicking on the
Members must have access to Online Banking
to receive e-Statements. These services, in addition to Online
Banking, are FREE, but can only be accessed after logging on to
Is this service secure?
Information Alerts are email messages containing specific information
about Credit Union products, services, or events. These are sent
out on a periodic basis.
Once you've begun your Online Banking session, transfer of all data — from
the time you enter your password until you log off — is performed
using Secure Socket Layer (SSL) file transfer protocol and the information
is encrypted with 128-bit digital certification. Please note that
the Email Alerts are sent as regular email and are NOT encrypted.
This does not pose a security risk as NO sensitive
information is sent in the Email Alerts.
I did not receive an activation code. What should I do?
I received the activation message, but there is no activation code. What now?
Don't Panic! There are several things you can verify:
- Make sure the email address is correct. If
the email address is invalid and you are activating the primary
email address you will need to click the Activate
Later button, then click the Alert Addresses button.
Update the primary email address and click the Submit button.
An activation code will be sent.
- Make sure you aren't blocking email from cumail@goAmplify.com
with 'spam blocker' software.
- If the email address is correct you will need to resend the activation code.
But first, is the email address the Primary or Alternate email
address? Read on:
- If this is the primary email
address you will need to click the Send
Again button. An activation code will be sent to the primary
- If this is an alternate
email address you will need to click the Alert
Addresses button. Click the gray bell icon to the left
of the alternate email address, and then click the Send
Again button. An activation code will be sent to the alternate
- If you are still having problems receiving
an activation code your mailbox may be full or your ISP may be
experiencing problems receiving mail. You can test this yourself
by sending an email message to this email address. If the test
fails check the following:
a. Check to make sure your mailbox storage has not exceeded its
b. Contact your ISP and see if they are experiencing problems receiving
- If you still experience problems getting an
activation code then email
Amplify or call us at 512-836-5901 or 800-237-5087.
I am subscribed, but I don't receive any Notices, Alerts or e-Statement messages. What is wrong?
If you receive the activation message, but the message is truncated
(missing information like the activation code) then
Amplify or call us at 512-836-5901 or 800-237-5087. Let the representative
know that the activation message is missing the activation code.
We will activate the email address for you.
I got the e-Statement message, but I cannot view my e-Statement. What should I do?
There are several reasons why this could happen:
- Make sure the Alert or Notice was created. Look at the
Alert list screen to see if the Alert exists.
- Make sure the Alert or Notice is enabled on the Alert
list screen. If the bell icon to the
left of the Alert is gray, then it is disabled and no Alerts will
be sent. You will need to click the gray bell
icon to enable the Alert. A yellow bell
icon to the left of the Alert description identifies the
Alert is enabled.
- Check the Alert criteria, by clicking on the Alert
description, to ensure it is configured so a notification
will be sent. (e.g. If you have an Alert set to notify you when
the account balance goes above $1000, yet your balance never
exceeds $500 an Alert will never be sent.)
- Make sure you aren't blocking the email with 'spam blocker' software.
If you use a 'spam blocker', configure it to accept email from
I am signed up for e-Statements, but I do not have any e-Statements to view. Where are they?
There are a few reasons why this could happen:
- E-Statements can only be viewed with Adobe
Acrobat Reader. If you wish to upgrade to the latest version and
have previous versions of Adobe Acrobat Reader it is necessary
to un-install the previous versions first, then install the latest
version of Adobe Acrobat Reader. Visit the Adobe website for a
free download of the latest version.
- The e-Statement Alert is sent as an html message.
Most email editors receive html messages by default, however it
may be necessary to set your email editor to accept html messages.
Check your email options or preferences for these settings.
- We use "per session" cookies to display
the e-Statement. It may be necessary to modify your privacy settings
for this to work correctly. To assure that all content will display
properly we recommend you add the domain cunotify.goAmplify.com
as a managed site trusting all content that we send. This is configured
in the privacy settings of the Internet browser.
- You may also view your historical e-Statements,
assuming you have enabled e-Statements, by logging on to Online
Banking. Click the e-Statements button,
click the e-Statement Details button,
click the View e-Statement button, and
then select the date of the statement you wish to view.
An email message containing a notice to view your e-Statement will
be sent only once, at the beginning of every month. Historical e-Statements
can only be viewed dating back to the month that you enabled the
e-Statement Alert and are available for a rolling twelve months.
However, you still have access to historical transaction data in
Online Banking by choosing the Acct. History option.
eStatements Tips and Help:
How long are the e-Statements stored on Online Banking?
How do I print my e-Statement?
Historical e-Statements can only be viewed dating back to the month
that you enabled the e-Statement Alert and are available for a rolling
How do I save my e-Statement?
The e-Statement is displayed using the Adobe Acrobat software within
the browser window. To print the e-Statement you will need to select
the print icon (small picture of a printer) in the Adobe Acrobat
How do I exit the e-Statement when I'm finished with it?
The e-Statement is displayed using the Adobe Acrobat software within
the browser window. To save the e-Statement you will need to select
the save icon (small picture of a diskette) in the Adobe Acrobat
How can I get more help for this service?
When you access your e-statement it launches a new browser window.
When you close the browser window, the session that was open to the
e-Statement server is terminated immediately.
There is a Help file that will answer just about any question you
have about creating Email Alerts. The Help button
is located on the Alert List screen.