Online Banking Troubleshooting
Message: "There has been a problem during transit or your browser may not be supported."
This message is always caused when Online Banking loses track of the session information. For your security, the session is terminated and the message is displayed. It could be an indication that your browser may not be set up to accept cookies, or there is security in place that is blocking cookies. It can also sometimes be caused if your browser tries to display a "cached" version of the page. Clearing your browser cache will correct that problem. See below for instructions on how to verify cookie settings.
NOTE: If you follow the instructions below and are still getting the error, then it is likely that a security software or device upstream of the browser (like a firewall or other security software) is blocking the session information. You will need to refer to the documentation for that software or device to see how to configure it to allow traffic from ezonline.goamplify.com
For Netscape users, verify this setting
by doing the following:
Go to the "Edit" menu and select "Preferences".
From there, click on the "Advanced" category. Ensure that
either the "Accept all cookies" or the "Accept only
cookies that get sent back to the originating server"
option is checked.
For Internet Explorer users (most versions),
verify this setting by doing the following:
Go to the "View" menu and select "Internet Options".
From there, click on the "Advanced"
tab and scroll down until you see the section labeled, "Cookies".
Make sure that either the "Accept cookies" or the
"Warn before accepting cookies" option is checked.
For users of Internet Explorer 5.0, verify
this setting by doing the following:
Go to the "Tools" menu and select "Internet Options".
From there, click on the "Security"
tab. You should see a list of icons (Internet, Local Intranet, Trusted
Sited, Restricted Sites, etc.) Click on the "Internet"
icon. Click on the "Custom Level" button. Scroll down to
the section labeled, "Cookies". Ensure that the "Allow
per session cookies" is enabled.
If you have installed Internet Explorer 6 please note that it does not transfer cookie settings from the previous version. You will need to reconfigure Internet Explorer 6.0 to accept cookies. See Microsoft Support Knowledge Base article Q296363 for more information and setup instructions.
We have begun to see instances where changing the cookie settings
in Internet Explorer 6 or 7 does not help. In this case, you may
need to add the goamplify.com and mfa.lanxtra.com (for multi-factor
authentication) domains as a "trusted sites". Click "Tools", "Internet
Options", and go to the "Privacy" tab. In the "Web
Sites"
section click the "Edit" button ("Sites" button
in XP/IE 6.0.2900). Add gomaplify.com in the
"Address of Web site" window and click the "Allow" button.
Click "OK", and then "Apply". Do the same for
the mfa.lanxtra.com domain. Restart the browser.
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