Online Banking Troubleshooting
Message: "Problem signing on."
If you've mistyped your information (member number or password) while trying to sign on, you will receive one of many error messages beginning with, "Problem signing on". Here are some tips to help you sign on correctly:
Do not enter the first 2 letters of your last name when signing on to Online Banking.
Unlike Bank By Phone, our Touch-Tone Telephone Teller, Online Banking does not require you to do so.
Are you using the correct password?
Your Online Banking and Bank By Phone passwords may be different, since Bank By Phone passwords must be numeric-only. Be sure you aren't using the Bank By Phone password for Online Banking (or visa versa).
The computer keypad and the telephone keypad are in opposite order.
This is another carry-over from Bank By Phone. Another method that you may use to remember the password is a pattern. In other words, you remember a certain pattern that is keyed in on the telephone and not the exact sequence of numbers. If this is the way you remember your password, you will have to reverse your thinking. The keypad on your computer keyboard is upside down in relation to the telephone keypad.
One other note about entering incorrect passwords on Online Banking:
One of the security measures Online Banking has in place is that it will monitor the number of incorrect password entries users have made. After 6 failed sign on attempts, users will be locked out of the system. If this happens, you will have to contact AMPLIFY at 512.836.5901 or 800.237.5087 to have your password reset. You may also print and complete an Online Access Request Form and fax it to us at (512) 834-3608. (This form is in PDF format and requires Adobe Acrobat to view. If you do not already have Adobe Acrobat, download it for free.)
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