Online Banking Troubleshooting
Message: "Your Financial Institution is Not Available at This Time"
Online Banking is available essentially 24 hours a day, 7 days a
week.
Occasionally, back-office processing, system maintenance or technical
problems result in Online Banking being temporarily unavailable.
In these instances, service is usually restored in an hour or two — we
hope you will try back again. Our apologies for any inconvenience
this causes.
During certain back-office and end-of-month procedures, it is necessary
for us to set Online Banking to inquiry-only mode. Inquiry-only mode
means that you will still be able to log on to Online Banking, but
that some of its functions will not be available to you.
When Online Banking is in inquiry-only mode any function that would
affect your balance — such as the 'Transfer', 'Transfer to
Other', and 'BillPayer' functions — would be unavailable to
you. You would still be able to use inquiry functions such as the
'Accounts', 'Statement', 'Tax Info' and 'Deposits' functions.
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