Online Banking Troubleshooting

How to Clear Cache (Temporary Internet Files)

Sometimes when using Online Banking, it may necessary to clear your browser cache (temporary internet files). This typically becomes necessary when a cached file becomes corrupted and causes an 'error in transit' message. See instructions below:

Netscape (most versions) — clear your cache by doing the following:

Go to the "Edit" menu and select "Preferences". The Preferences window will appear.
On the left side of the Preferences window, click on the plus (+) sign next to the word Advanced. This will expand the list with new options.
Click on "Cache".
On the right side of the Preferences window, click on the "Clear memory cache" button.
Click "OK" to continue. Now, click on the "Clear disk cache" button and click on "OK" to continue.
Click "OK" again to close the Preferences window.

Internet Explorer (most versions) — clear your cache by doing the following:

Go to the "Tools" menu and select "Internet Options".
In the Internet Options window, select the "General" tab if it is not already selected.
In the section labeled, "Temporary Internet Files" click on the "Delete Files" button.
Click "OK" to confirm the delete.
Click "OK" again to close the Internet Options window.

Firefox / Mozilla — clear your cache by doing the following:

Go to the "Tools" menu and select "Options".
In the left-side menu, select the "Privacy" icon.
In the main section, click on the "Clear" button next to the Cache entry.
Click the "OK" button to close the window.
Click "OK" again to close the Internet Options window.

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