FAQs: Online Banking Operation
- When I enter my account number, do I need to enter the first 2 letters of my last name, like on EZ Link?
- What is my password?
- Can my password be alphabetical?
- Is there any way for me to view ALL of my accounts from ONE SCREEN? I have several different account numbers that I am joint on, and I would like to see all of them at once.
- Deposit information only showed one deposit, even though there were several in account history. All deposits were EFT from my employer. Only the most recent deposit appeared in deposit information.
- Statement printout is cut off on right side of paper. (At about the letter "N" in "Social Security Number") All account data is visible.
- When I print from the Statement option, it prints very slowly.
- Pages are WAY too graphics intensive to be any fun at 28,000 baud.
- How hard would it be to offer check payee info online?
- I would like to be able to control my automatic transfers between credit union accounts.
- I forgot to say "Sign Off". Will I automatically be signed off?
When I enter my account number, do I need to enter the first 2 letters of my last name, like on Bank By Phone?
No.
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The password that goes with your account number a 6-10 digit alpha-numeric
password. You should have been assigned a temporary password when
you enrolled for Online Banking access, which you would have been
required to change upon your first login. If you do not have a password
yet or cannot remember what it is, please read on ...
Establishing a password is easy. If you have not already selected
an Bank By Phone/Online Banking password or you have forgotten what
it is, all you have to do is complete an Online Services
Request Form.
Then just send it to us via fax (512.834.3608, Attn:
Contact Center) or mail (P.O. Box 85300, Austin, TX 78708, Attn: Contact
Center) .
If you do not have Acrobat Reader, download it
... or email us
with your fax number or your address. We'll mail or fax you
an application right away!
On the request form, you will be asked to specify a 6-10 digit temporary
password. Once we have processed your request, the first time
you access Bank By Phone or Online Banking, you will use the appropriate
temporary password you supplied to us. Then, you will be immediately
prompted to change your password to a private, permanent one.
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Can my password be alphabetical?
Your Online Banking password can be alpha-numeric. The password
for Bank By Phone must be numeric only. However, if you want to use
the "same" password for both, you can just push the appropriate
number on your phone to represent a letter from your Online Banking
password.
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Is there any way for me to view ALL of my accounts from ONE SCREEN? I have several different account numbers on which I am a joint signer, and I would like to see all of them at once.
Yes, it is possible for you to view the account history/balances
for all accounts on which you are a joint signer. Just click on the
'Accounts' button to do so. If you do not currently see an account
on which you are a joint signer listed, contact AMPLIFY at 512.836.5901
or 800.237.5087. You can also transfer to other accounts on which
you are a joint signer. To do so, click on the 'Transfer' button
and you should be presented with your account options.
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Deposit information only showed one deposit, even though there were several in account history. All deposits were EFT from my employer. Only the most recent deposit appeared in deposit information.
This option shows only the most recent deposit.
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Statement printout is cut off on right side of paper. (At about the letter "N" in "Social Security Number") All account data is visible.
Try adjusting the font in your browser to a smaller font before
you print. You may also have to adjust the page margins in your browser
and reduce the margin sizes to a minimal value. Keep
in mind that you are viewing an HTML document, which means it may
not necessarily print exactly as you see it on screen. For better
results, sign up for the e-Statement
service! Statements are presented in PDF format and print perfectly.
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When I print from the Statement option, it prints very slowly.
This happens on some color printers. Try changing your printer settings
to print "text"
and/or "monochrome".
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Pages are WAY too graphics intensive to be any fun at 28,000 baud.
There will always be graphics. However, we will try to keep them
to a minimum.
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How hard would it be to offer check payee info online?
Unfortunately, all of the check processing is done with high speed
processors that read the MICR line at the bottom of the documents,
there is no way to transfer payee information into our system. The
only way to see to whom a check is made payable is to view a copy
of that check. Just click the "View Check" button
in the account details screen to see a copy online.
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I would like to be able to control my automatic transfers between credit union accounts.
No problem! Just choose either of the Transfer options from the
Actions drop-down menu, and scroll to the bottom section of the screen
to see your automatic transfers.
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I forgot to say "Sign Off". Will I automatically be signed off?
Yes, this is one of the built-in security features of Online Banking. If you leave your computer, you will automatically be signed off after approximately 10 minutes. Closing the browser window without clicking "sign off" terminates the session immediately.
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