FAQs: General Questions

 

Is Online Banking easy to use?

Yes! All inquiries and transactions are made by using your mouse to point-and-click on the self-explanatory icons. You are always given an opportunity to verify any transactions you make.

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When are my accounts affected?

As with Bank By Phone, most transactions (like transfers and check-to-self withdrawals) are "live" and are performed instantly. If a transaction is done after normal business hours, the balances are affected but the history does not show the transaction. This is called a "memo post". When we do our beginning of day processing, the transaction history will be updated. 

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How much does Online Banking cost?

There is no cost for accessing your accounts, performing inquiries, transfers, etc. If you sign up for our BillPayer service, the fee is $4.95 per month unless you have an Amplified Checking, Free Checking, or specific levels of our Member Benefits program. Read more about these accounts!

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What is BillPayer?

Online Banking's BillPayer allows you to pay your bills online with just a click of your mouse.  This feature will let you schedule your payments in advance, so you can sit down, schedule your bill payments and you're done! We invite you to visit our BillPayer page for more information and instructions on getting started!

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Do I connect directly to AMPLIFY?

Yes! You will be connecting directly to our secure server right here at the Credit Union.  You must have Netscape 4.0 or newer or Internet Explorer 4.0 or newer to use all the functions of Online Banking and for security reasons we STRONGLY recommend using a version with 128-bit encryption. You must also have Javascript enabled, and accept cookies from the AMPLIFY.com domain in order to use Online Banking.

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What is the availability of Online Banking?

Occasionally, system maintenance or technical problems result in Online Banking being temporarily offline. In these instances, service is usually restored in an hour or two — we hope you will try back again. Our apologies for any inconvenience this causes.

See below for our current back-office processing schedule:

Back-Office Processing Schedule
Monday - Friday
 Anytime from 5:00 AM to 7:00 AM
for approximately 30 minutes
Saturday

Anytime from 7:00 AM to 9:00 AM
for approximately 30 minutes

AND

Anytime from 2:30 PM to 5:30 PM
for approximately 30 minutes
End-of-month

Anytime from 7:15 PM to 8:45 PM
for approximately 30 minutes

AND

Afterwards, the system will be in
inquiry-only mode for approximately
4-5 hours

 

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Is it safe to access my accounts?

Security is one of the most important features we have implemented in Online Banking. We have confidence in our firewall to provide system and transaction security through password protection and high-tech encryption and digital certification software. Read more about the security in place with Online Banking. 

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Can I transfer money to another Member's accounts?

Yes. Use the 'Transfer to Other' option to do so. You will be asked to enter the Member's account number and the first three letters of their last name.

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Will I get a receipt for transactions done online?

No, but all Online Banking transactions will be itemized on your monthly statements. If you have a printer attached to your system you can print the "confirmation voucher" screen that is generated at the end of a transaction. This can be kept for your records, but is not official documentation for Credit Union purposes since it can be changed and edited by others. 

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Can I download my transaction data into my Quicken/Microsoft Money software?

Yes, you can download an importable data file for most versions of Quicken or Money software or you can connect directly to the Online Banking server using the OFX feature of Quicken or Money.

 

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