FAQs: BillPayer

 

Getting Started

What do I need to get started paying my bills with Online Banking BillPayer?

You will need your AMPLIFY member number, an active account, Internet access, and your combination Online Banking personal identification number (PIN).

You will also need a secure Internet browser that supports 128-bit encryption such as Netscape Navigator, (version 4.0 or newer) or Microsoft Internet Explorer, (version 4.0 or newer).

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What does it cost to use Online Banking BillPayer?

BillPayer is free if you have an Amplified Checking or Free Checking account, or if you qualify for Premium or Elite level of the Member Benefits program. If you do not meet any of those qualifications, the charge is $4.95 per month, and you can pay as many bills as you like. Each month, the fee is automatically deducted from the account you indicated as your default account when you first signed up for BillPayer. The fee is subject to change with proper notice to you. See our fee schedule for a complete list of fees and service charges. You may cancel BillPayer at any time by first clicking on 'Additional Functions' and then selecting the 'Stop Bill Service' button in BillPayer. When you cancel your BillPayer service, all of your payees will be deleted.

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If I register for Online Banking BillPayer but never use it, will I still be charged the monthly fee?

Yes.  Once you have registered, if you decide not to use BillPayer, it is important that you stop your BillPayer service to make sure you are not charged the monthly fee.  To do so,call an AMPLIFY representative. When you cancel your BillPayer service, all of your payees will be deleted.

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Is Online Banking BillPayer secure and safe to use?

AMPLIFY Online Banking BillPayer uses state-of-the art 128-bit encryption to secure all information transmitted between your computer and ours. While no security system is absolutely 100% foolproof, the likelihood of any of your personal information being intercepted and decoded by unauthorized persons is minute. Browser encryption security is considered much safer than the traditional ways that consumers use to pay bills and exchange information such as writing checks, sending payments in the mail, paying by credit card, etc.

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What kinds of bills can I pay using Online Banking BillPayer?

You can pay almost any kind of bill on a one-time, automatically recurring, or manual basis. You can pay everything from large retailers, credit card companies, and utility companies to local businesses like your plumber, flower shop or dentist.

There are a few restrictions, however. Currently, you cannot pay bills to federal, state and local government agencies. Examples of this would be the Internal Revenue Service, the county or state tax assessor, payments for child support and payments to collection agencies. It is fine, however, to make payments to utility companies like City of Austin.

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Is there a maximum payment amount?

Yes, payments cannot exceed $25,000.00.

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Do I have to have a checking account to use Online Banking BillPayer?

No. Payments can be debited from your savings or checking account. Payments cannot be made, however, from your Money Market or any loan account.

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How do I cancel BillPayer service?

To cancel BillPayer you must contact AMPLIFY at 512.836.5901 or 800.237.5087..

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Am I protected against loss of funds due to errors with electronic transactions?

Your rights and responsibilities under law are outlined in the Federal Reserve Board's Regulation E disclosure that governs a variety of electronic transactions. In general, you are protected from loss providing you are responsible in reading your account statements and reporting problems or errors promptly. You were provided with a Regulation E disclosure when you opened your account with us. If you would like another copy it is available online, or you may call AMPLIFY at 512.836.5901 or 800.237.5087 or send us an email.

 

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When will my payments be debited from my account?

The payments can be pulled at any time on the due date. The due date that you enter will be the date that the funds will be pulled from your account.

 

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When I add a new payee it will not let me make the payment right away. Why?

The new payee will need to go through the verification process prior to being sent. This ensures that the payments will not be delayed.

 

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Whom do I contact if my payment was not received or was late?

You can either send a message through the BillPayer system, or you can call Customer Service at 888.426.2699.

 

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Where do I find information on how to load a payee, schedule a payment or delete a payee?

You can find all this information in the BillPayer system. The information can be found by clicking on “HELP“ in the upper right corner.

 

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