FAQs: Email Alerts & e-Statements

 

What are Email Alerts?

Email Alerts are account specific notifications that are emailed when the account criteria you choose are met. Email Alerts can be based on account balance, loan balance, loan payment due date, checks cleared, certificate maturity date, direct deposits, and insufficient funds. The Email Alerts system checks your account once an hour to see if the criterion has been met. If an alert condition is met, an email notifying you of the event is sent. Email Alerts can be set to notify several times a day, once day, weekly, or monthly. Each alert is fully customized by the member.

Email Alerts can be sent to your Internet mailbox or mobile device. Enabling an insufficient fund alert to a mobile device would be beneficial since most of us have access to the mobile device more frequently than our Internet mailbox.

Members must have access to Online Banking to use Email Alerts and e-Statements. These services, in addition to Online Banking, are FREE, but can only be accessed after logging on to Online Banking.

| Return to Top |

 

What are e-Statements?

E-Statements are an electronic version of the periodic statement stored on a secure server at the Credit Union. Once the e-Statement alert is enabled you will no longer receive a paper statement in the mail. An email message containing a link to your e-Statement will be sent only once at the beginning of the month. E-Statements can only be viewed with Adobe Acrobat Reader. If you wish to upgrade to the latest version and have previous versions of Adobe Acrobat Reader it is necessary to un-install the previous versions first, then install the latest version of Adobe Acrobat Reader. Visit the Adobe website for a free download of the latest version. Historical e-Statements can always be retrieved within Online Banking by clicking on the e-Statement Details button.

Members must have access to Online Banking to receive e-Statements. These services, in addition to Online Banking, are FREE, but can only be accessed after logging on to Online Banking.


| Return to Top |

 

What are Information Alerts?

Information alerts are email messages containing specific information about Credit Union products, services, or events. These are sent out on a periodic basis.

| Return to Top |

 

Is this service secure?

Once you've begun your Online Banking session, transfer of all data — from the time you enter your password until you log off — is performed using Secure Socket Layer (SSL) file transfer protocol and the information is encrypted with 128-bit digital certification. Please note that the Email Alerts are sent as regular email and are NOT encrypted. This does not pose a security risk as NO sensitive information is sent in the Email Alerts.

| Return to Top |

 

I did not receive an activation code. What should I do?

Don’t Panic! There are several things you can verify:

  1. Make sure the email address is correct. If the email address is invalid and you are activating the primary email address you will need to click the Activate Later button, then click the Alert Addresses button. Update the primary email address and click the Submit button. An activation code will be sent.
  2. Make sure you aren't blocking email from cumail@goamplify.com with 'spam blocker' software.
  3. If the email address is correct you will need to resend the activation code. But first, is the email address the Primary or Alternate email address? Read on:
  4. If this is the primary email address you will need to click the Send Again button. An activation code will be sent to the primary email address.
  5. If this is an alternate email address you will need to click the Alert Addresses button. Click the gray bell icon to the left of the alternate email address, and then click the Send Again button. An activation code will be sent to the alternate email address.
  6. If you are still having problems receiving an activation code your mailbox may be full or your ISP may be experiencing problems receiving mail. You can test this yourself by sending an email message to this email address. If the test fails check the following:
    a. Check to make sure your mailbox storage has not exceeded its limit.
    b. Contact your ISP and see if they are experiencing problems receiving email messages.
  7. If you still experience problems getting an activation code then email AMPLIFY or call us at 512.836.5901 or 800.237.5087.

| Return to Top |

 

I received the activation message, but there is no activation code. What now?

If you receive the activation message, but the message is truncated (missing information like the activation code) then email AMPLIFY or call us at 512.836.5901 or 800.237.5087. Let the representative know that the activation message is missing the activation code. We will activate the email address for you.

| Return to Top |

 

I am subscribed, but I don’t receive any alerts or e-Statement messages. What is wrong?

There are several reasons why this could happen:

  1. Make sure the alert was created. Look at the alert list screen to see if the alert exists.
  2. Make sure the alert is enabled on the alert list screen. If the bell icon to the left of the alert is gray, then it is disabled and no alerts will be sent. You will need to click the gray bell icon to enable the alert. A yellow bell icon to the left of the alert description identifies the alert is enabled.
  3. Check the alert criteria, by clicking on the alert description, to ensure it is configured so a notification will be sent. (e.g. If you have an alert set to notify you when the account balance goes above $1000, yet your balance never exceeds $500 an alert will never be sent.)
  4. Make sure you aren't blocking the email with 'spam blocker' software. If you use a 'spam blocker', configure it to accept email from cumail@goamplify.com.

| Return to Top |

 

I got the e-Statement message, but I cannot view my e-Statement. What should I do?

There are a few reasons why this could happen:

  1. E-Statements can only be viewed with Adobe Acrobat Reader. If you wish to upgrade to the latest version and have previous versions of Adobe Acrobat Reader it is necessary to un-install the previous versions first, then install the latest version of Adobe Acrobat Reader. Visit the Adobe website for a free download of the latest version.
  2. The e-Statement alert is sent as an html message. Most email editors receive html messages by default, however it may be necessary to set your email editor to accept html messages. Check your email options or preferences for these settings.
  3. We use "per session" cookies to display the e-Statement. It may be necessary to modify your privacy settings for this to work correctly. To assure that all content will display properly we recommend you add the domain cunotify.goamplify.com as a managed site trusting all content that we send. This is configured in the privacy settings of the Internet browser.
  4. Some ISP’s insert additional code into the URL that we send in the e-Statement email message. They do this in order to route you to a framed window with some sort of disclaimer. Unfortunately, this may cause a failure when trying to retrieve your e-Statement. Remember you still have access to the e-Statement by logging into Online Banking.
  5. You may also view your historical e-Statements, assuming you have enabled e-Statements, by logging on to Online Banking. Click the e-Statements button, click the e-Statement Details button, click the View e-Statement button, and then select the date of the statement you wish to view.

| Return to Top |

 

I am signed up for e-Statements, but I do not have any e-Statements to view. Where are they?

An email message containing a notice to view your e-Statement will be sent only once, at the beginning of every month. Historical e-Statements can only be viewed dating back to the month that you enabled the e-Statement alert and are available for a rolling twelve months. However, you still have access to historical transaction data in Online Banking by choosing the Acct. History option.

| Return to Top |

 

How long are the e-Statements stored on Online Banking?

Historical e-Statements can only be viewed dating back to the month that you enabled the e-Statement alert and are available for a rolling twelve months.

| Return to Top |

 

How do I print my e-Statement?

The e-Statement is displayed using the Adobe Acrobat software within the browser window. To print the e-Statement you will need to select the print icon (small picture of a printer) in the Adobe Acrobat window.

| Return to Top |

 

How do I save my e-Statement?

The e-Statement is displayed using the Adobe Acrobat software within the browser window. To print the e-Statement you will need to select the save icon (small picture of a diskette) in the Adobe Acrobat window.

| Return to Top |

 

How do I exit the e-Statement when I’m finished with it?

When you access your e-statement it launches a new browser window. When you close the browser window, the session that was open to the e-Statement server is terminated immediately.

| Return to Top |

 

How can I get more help for this service?

There is a Help file that will answer just about any question you have about creating Email Alerts. The Help button is located on the Alert List screen.

| Return to FAQ Index |

 

Quick Links: