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What People Say About You Behind Your Back is Your Standing in the Community -- Edgar Watson Howes

For the past several months, we've asked the people who visit us at AMPLIFY:

"What do you tell other people about AMPLIFY?"

Here's what they had to say -- good, bad and in between -- word for word. We'll keep posting more as we get them.

(Note: personally identifiable information has been removed.)

NEGATIVE COMMENTS

I prefer the old set up in the lobby better.
That last year, Amplify changed names, decor and entire set-up, no longer resembles a place to transact financial business IN PRIVATE, and is no longer a good steward of my money.
Has a lower rate of return on checking. No office in Georgetown.
This is not what I would say to friends, but on my last visit (on a Saturday) I was told another department would call me on Monday regarding my transaction, and it is now the next Sunday and I have not heard from anyone!
We have been members since 1985. Today I needed to deposit a check written to S. signed over to me and they refused to deposit the check. After calling S. and waiting they finally agreed to deposit the check into my account.
Feels cold and formal; not friendly and casual. Can't figure out this "beyond banking" pitch; just give me good, competent, competitive, friendly banking.
You can get better rates elsewhere.
I would tell them not to come to your bank with over $1000 cash 5 minutes before you open to deposit it in your business account, because they won’t let you in. First time I’ve seen a financial institution, that has business accounts, open at 10. It is more convenient for me to drive 10 miles into Austin to bank, which leaves me to believe it is more convenient to have a local bank catering to my business needs.
Employees still on learning curve. Have patience.
I have had to replace my credit card and debit card due to the system being hacked. As well, I have waited 20 minutes to replace a lost debit card and am still waiting and may have to make a second trip when I have taken time off work to do this...