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What People Say About You Behind Your Back is Your Standing in the Community -- Edgar Watson Howes

For the past several months, we've asked the people who visit us at AMPLIFY:

"What do you tell other people about AMPLIFY?"

Here's what they had to say -- good, bad and in between -- word for word. We'll keep posting more as we get them.

(Note: personally identifiable information has been removed.)

MIXED COMMENTS

There is no branch in central Austin, where I live. Great to see new branch offices being opened, but it's time for one IN Austin. Cheers.
It’s an ok bank.
It is convenient. My only suggestion would be make sure you have done your homework before talking to someone other than those you deal with in deposits/withdrawals.
Up -to-date looking.
The layout of the teller/counter is too open and does not allow for privacy. I'm sure this has to do with security, but I wish there was more distance between the tellers.
Although Amplify seems to have a competent and courteous staff, I can get better savings rates on MM's and CD's elsewhere.
I'm indifferent..
Amplify is a good bank, however finding which ATMs you can use, and where they are is a bit challenging.
Sometimes the wait is a little long. The informal setting takes a while to get used to but transactions are handled very well.
Cosmetically, I agree that the amplify credit union is a marked improvement from the former IBMTEFCU. However, I recognize that the money to pay for that came from the other services offered. For example, I've noticed a marked difference in the mortgage rates. I used to find AMPLIFY a significant advantage when it was IBMTEFCU. I cannot make that same statement. That aside, this merely means that I find it in alignment with other banks instead of surpassing it. When comparing with banks of the same quality, at least I get some water on my way out ;) so this is why I continue to return to AMPLIFY.
Most of my transactions are handled properly. I was opening at UTMA account and the information was not well known on how to do that.
The La Frontera layout does not provide much privacy.
I had a good experience this time but there are many mistakes made at the drive thru (putting in wrong accounts, changing the balance and not telling me). I really think that those kinds of mistakes are really important so therefore I couldn't recommend Amplify for a good banking experience and how your money is handled.
It's a very strange credit union looks like a car rental place when you go inside.
As of now minus the debit card confusion, I do not know enough about this credit union to make any fair judgments about services.