One of our members sent this email to our CEO:

"Please accept my heartfelt thanks for the help my wife and I received from Leslie Fernandez. We were using Amplify's Bill Payer service, and with her help uncovered a problem. Because of her assistance the problem was isolated and corrected. I know in the past I've had concerns about Amplify's service, but I am now a firm supporter of Amplify. To show my appreciation I've begun transferring several accounts to Amplify. 'SERVICE IS AT THE HEART' and Amplify has proven it."

A non-member had been told incorrectly that we could immediately cut a check for his boat loan, so he drove in from his hometown of Dripping Springs. Although this was not Julie's loan, she stepped in and worked with our loan operations department to find a resolution.

Unfortunately the matter was too complicated to be handled in a timely manner, but Julie's hard work turned around both the boat dealer's perceptions and the non-member's perceptions.

As a result, the borrower has become an Amplify member and is moving his accounts to us from another credit union.

Julie exemplifies teamwork and dedication.

Julie Munoz

Pond Springs

Travis was helping a member in our drive-through with numerous transactions. He was extremely helpful and patient.

When he was finished, the member's car died in one of our lanes. Travis immediately asked around for jumper cables, then went outside to help her.

Travis delivered legendary service to that member, and I'm sure she really appreciated it!

A member came in with a cashier's check from another financial institution - and it was made payable to that financial institution. They had not signed the cashier's check, so we could not accept it for deposit.

The member couldn't get the check reissued until the next day and was very upset that her mortgage payment would bounce and she'd be charged a fee. The member brought in the re-issued check the next day, and Drea refunded the fee.

The member even told Drea she loved her. It was a fine example of "WOW" service.

Drea Martin

Brockton

An Amplify member came into our Cedar Park location and needed to learn to make online payments and transfers quickly. He wanted someone to walk him through the process so he wouldn't have to ask his wife to show him how!

Paul showed this member how to use his online access and made him feel good about learning, rather than embarassed.

This is a great example of member advocacy and trust-building with our members.

Paul Pitts

Cedar Park