If you have not already selected a Bank By Phone/Online Banking password or you have forgotten what your password is, all you have to do is complete an Online Services Request Form* and send it to us via:

• Fax: (512)491-1018, Attn: Contact Center, or
• Mail: PO Box 85300, Austin, TX 78708, Attn: Contact Center.

On the request form, you will be asked to specify 6-10 digit temporary passwords for Online Banking and Bank By Phone. Once we have processed your request, the first time you access Bank By Phone or Online Banking, you will use the temporary password you supplied to us. Then, you will be immediately prompted to change your password to a private, permanent one.

* This document is in PDF format, which requires Acrobat Reader to view. If you do not have Acrobat Reader, download it for free ... or e-mail us with your fax number or your address. We'll mail or fax you an application right away!